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A Close Race Between B2C eCommerce Marketplaces – Lazada and Qoo10

D38 | B2C Ecommerce Marketplaces FT IMGPhoto Credits: Park Grand Paddington London

Ecommerce has greatly progressed during the COVID-19 pandemic. Check out what are the B2C eCommerce Marketplaces in Singapore that massively ramp up and fell during the pandemic period.

According to new research, e-commerce business experts have taken growth for granted at the expense of consumer experience despite the booming sales accelerated due to COVID-19.

In Singapore, more than a third of consumers (39%) states that they are not satisfied with their digital commerce experience.

International Commercial Director of Blackbox Research Yashan Cama said that a study has confirmed a drastic change in consumer behaviour in the past months due to the growing stipulation to shop online.

Singapore’s B2c Ecommerce Marketplace

It was discovered that Singaporean consumers reported a spike in online spending due to COVID-19, with 63% of those who were asked to answer the survey are now spending more online.

Although there are findings that suggest while major e-commerce brands enjoy higher usage rates, the growth resulted in greater examination from its consumers.

Photo Credits: Shopee Singapore

For example, 52% of Singaporeans use Shopee, 41% use Qoo10 and 39% uses Lazada, the consumer satisfaction with Qoo10 and Lazada falls on the lower rank, while Shopee performance is on average.

D38 | B2C Ecommerce Marketplaces 2
Photo Credits: Qoo10 SG

Qoo10 has the cheapest prices in Singapore’s four biggest e-commerce platforms, it has the lowest prices for 35 out of 73 items analysed in the study. Their prices were also usually about 10.97% low-priced than the average.

Photo Credits: Lazada SG

It was followed by Amazon, with 30 items that have an average of 4.55% cheaper than the usual. On the contrary, Singapore’s most popular e-commerce site Lazada is 15.97% posher than the average for the categories analysed.

Need help deciding which B2C Ecommerce Marketplaces are suitable for your business? Contact us to get started.

About D38 Ecommerce Agency

D38 is a South East Asia-focused e-commerce agency that provides end-to-end e-commerce solutions to grow your business in the digital space and generate ongoing monthly revenue. Our e-commerce solutions range from website development, store management, logistics, CRM, customer loyalty programs, automated email marketing, SEO, marketing tools, product press-release (PR) to reputation management – helping international companies simplify e-commerce management across ASEAN Economic Community (AEC).

Our team consists of certified Shopify eCommerce experts, designers, developers, content creators, and strategists working together to support and provide a seamless online shopping experience for our clients’ eCommerce websites.

We also have a market-specific digital channels team focusing on providing support for LINE Thailand and Japan, Naver for Korea, and ZhaoVN for global Chinese readers for social news and updates.

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