Ecommerce has greatly progressed during the COVID-19 pandemic. Check out what are the B2C eCommerce Marketplaces in Singapore that massively ramp up and fell during the pandemic period.
According to new research, e-commerce business experts have taken growth for granted at the expense of consumer experience despite the booming sales accelerated due to COVID-19.
In Singapore, more than a third of consumers (39%) states that they are not satisfied with their digital commerce experience.
International Commercial Director of Blackbox Research Yashan Cama said that a study has confirmed a drastic change in consumer behaviour in the past months due to the growing stipulation to shop online.
Singapore’s B2c Ecommerce Marketplace
It was discovered that Singaporean consumers reported a spike in online spending due to COVID-19, with 63% of those who were asked to answer the survey are now spending more online.
Although there are findings that suggest while major e-commerce brands enjoy higher usage rates, the growth resulted in greater examination from its consumers.
For example, 52% of Singaporeans use Shopee, 41% use Qoo10 and 39% uses Lazada, the consumer satisfaction with Qoo10 and Lazada falls on the lower rank, while Shopee performance is on average.
Qoo10 has the cheapest prices in Singapore’s four biggest e-commerce platforms, it has the lowest prices for 35 out of 73 items analysed in the study. Their prices were also usually about 10.97% low-priced than the average.
It was followed by Amazon, with 30 items that have an average of 4.55% cheaper than the usual. On the contrary, Singapore’s most popular e-commerce site Lazada is 15.97% posher than the average for the categories analysed.
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About D38 Ecommerce Agency
D38 is a South East Asia-focused e-commerce agency that provides end-to-end e-commerce solutions to grow your business in the digital space and generate ongoing monthly revenue. Our e-commerce solutions range from website development, store management, logistics, CRM, customer loyalty programs, automated email marketing, SEO, marketing tools, product press-release (PR) to reputation management – helping international companies simplify e-commerce management across ASEAN Economic Community (AEC).
Our team consists of certified Shopify eCommerce experts, designers, developers, content creators, and strategists working together to support and provide a seamless online shopping experience for our clients’ eCommerce websites.
We also have a market-specific digital channels team focusing on providing support for LINE Thailand and Japan, Naver for Korea, and ZhaoVN for global Chinese readers for social news and updates.
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